Customer Loyalty

Customer Loyalty explores how brands build lasting relationships rooted in trust, experience, and emotional connection. Peeples & Co. discusses retention, customer experience, and loyalty trends that turn customer's into advocates of your brand.

Why Your Customer's Aren't Returning and What to Do About it

Most businesses focus on finding new customers — but the real growth happens when you nurture the ones you already have. In this post, Peeples & Co. explores why customers stop buying from certain brands, the hidden cost of neglecting retention, and how small business owners can build loyalty that lasts.

Keara Peeples

Nov 4, 20253 min read

Build a Business People Trust with Heart-Led Marketing and Branding

Heart-Led Branding: How to Build a Business People Trust (and Keep Coming Back To)

Discover how heart-led marketing helps small business owners build trust, boost loyalty, and grow authentically. Learn how to lead with empathy, connection, and purpose — not just profit.

Keara Peeples

Oct 8, 20253 min read

How a drop in Consumer Trust cost Disney Billions

Trust Is Currency: Disney’s $3B Loss Proves It

Trust is single-handedly the most important currency to prioritize when it comes to long-term customer loyalty. In this blog article, we review how a drop in consumer trust cost Disney Billions and how Small Business Owners can stay ahead of customer-retention strategy to avoid costly mistakes. - Peeples & Co.

Keara Peeples

Sep 22, 20252 min read

From Skepticism to Loyalty: How to Build Trust in Your Brand

Discover 4 proven ways to build consumer trust in 2025. Turn skepticism into loyalty.

Keara Peeples

Aug 13, 20253 min read